FAQs

Right now, we are 100% virtual.

Each therapist has their own availability. However, we are generally open 7 days a week between 8am and 9pm. Sessions outside of those hours are available upon request and based on therapist availability. Please contact us for current availability.

Are you ready to schedule an appointment? You can go ahead and fill out our secure scheduling form, where you’ll be able to tell us more about who you are and what brings you to therapy, as well as note if there’s a particular therapist you’d like to work with.

When you reach out to our team, we’ll take a look at your benefits and explain your coverage to you so you know how much you can expect to pay for sessions.

If you’d prefer to give us a call, you can do so at (347) 589-8342

Our administrative team is available Monday–Friday from 9 am to 5pm EST. While some of our therapists may have hours outside of these, our business office will always get back to you on the next business day. Requests that we receive over the weekend will be responded to on Monday.

Therapy sessions at Anchor Counseling are generally 45–53 minutes for individuals, while relationship and couples sessions are generally 50 minutes. Everyone is different, so 75 or 90 minute sessions can be discussed on a case by case basis with your therapist.

Yes! We are in network with Aetna, Blue Cross Blue Shield, Cigna/Evernorth, and Northwell Direct.

If we don’t accept your insurance, we are considered out of network providers by most insurance companies. Many insurance plans have out-of-network benefits that will typically reimburse between 50% to 80% of session costs after your deductible is met.

When you reach out to our team, we will verify your benefits, explain your coverage and let you know what the cost of your sessions using your benefits!

If you’re using out of network benefits, our billing team can file claims for reimbursement on your behalf. In some cases, we can accept payment directly from your insurance and in other cases, session payments are made in full at the time of the session and insurance reimbursement for covered sessions will be sent directly to you (this is dependent on the insurance).

For more information about your in and out-of-network coverage, please fill out our scheduling form where you will be able to upload your insurance card. Our reception team will check your benefits and get back to you to figure out a payment plan.

Our goal is to make this process as easy and accessible as possible for you!

Our rates vary based on each therapist, the therapist’s experience and licensure, and length of the session. Our current rates are between $80–$175 for a 45 minute session and $100–$215 for 60 minute sessions.

When you reach out to us for therapy, we will explain our current fees to you so you know what you can expect to pay for each session. You can make payments via credit card.

Our hope by accepting insurance is to be accessible to all. If we don’t accept your insurance, or you don’t have out of network benefits and you can’t afford our full fee, please apply to our sliding scale!

To apply for our sliding scale please fill out our sliding scale application.

We get it—life happens. Since we are by appointment only, we require notice for cancellations so we can do our best to fill your spot both for your therapist and other clients who are waiting for appointments.

We require 48 hours notice for cancellations. If you cancel with less than 48 hours notice, you will be charged the full session rate. If you’re concerned about needing to cancel with less than 48 hours notice, we can also provide sessions over the phone if online therapy isn’t possible.

While we do our best to be flexible, our appointment times are booked in advance. This means that we aren’t able to extend appointments past your designated session time as that would cut into the next person’s time. Your session time is yours, and if you are late we can meet for the time that is remaining in your appointment. If you’re going to be late, please try to let your therapist know!

We are! Please feel free to share our website and scheduling page!

We do not accept walk in appointments at Anchor Counseling. If you’d like to get more information about our services or schedule a session, you can get in touch with us here.

Absolutely! As a small business, we rely on referrals from our clients. Knowing that your experience at Anchor Counseling was so meaningful to you that you’d like to refer us to someone means the world to us. Feel free to share our contact information or website with folks that are looking for mental health support!

We might! We tried to be inclusive of all we work with on our website. However, each therapist is different. If you have a question about if we can work together please reach out. If we’re not a good fit for some reason, we have an extensive list of other therapists and can provide a referral.

While the therapy experience is different for everyone, the process generally starts the same. Your first session is when your therapist will start to ask questions to learn more about what brings you to therapy, your history, and what’s going on for you in the present.

You’ll have a chance to discuss your goals and concerns with your therapist throughout the process. Therapy treatment gives you the opportunity to learn more about yourself, examine your conscious and unconscious patterns, and learn new skills to help you manage whatever comes your way.